![]() ![]() So I did contact them again, a third time, and pointed this out: Thank you for choosing Matricom! Have a wonderful day! If you need anything else, please do not hesitate to contact us again. The G-boxes hardware is actually not compatible with h.265 and x.265. So I write support again asking about the future upgrade to 4K and H.265/HEVC video playback capability. So either their upgrade server has been down for 8 months, or is down most of the time in 8 months. They went back at least to December of 2014. ![]() I did some research online, and found many complaints in forums of the same upgrade error. The new update will be released within the month, when it is released, our servers will be back up and your box will automatically update! I apologize for the inconveniences you are having! Our servers are currently down, that is why you are receiving that prompt. So after a week of failed update attempts, I emailed their support people. But for a week, each time I went into their clumsy main interface, and tried to check for an update, it would display an error immediately. One of the reasons I selected this particular video player. Matricom brags in their marketing about ease of upgrade, and upgrading this device in their line up would be a priority. That part wasn’t that big a deal, as I was going to use it 99% of the time with Kodi/XBMC. Their interface is barely useable, with slow response, selection double clicks, and simply awkward. It runs Android 4.4.2, and they have a custom interface skin for launching Android apps and changing settings. On the unit that I received, playback of true HEVC video is slow, choppy and unwatchable. Some are choppy however, from dropping frames. Kodi/XBMC runs well on this unit and is very responsive. However I am rather disappointed with the product. My system was shipped direct from the Matricom facility in Florida (according to Amazon.) Shipping was much faster than expected, and the item was received in working order. And their website and many reviews bragged about the ease of system upgrade, and that they promised to upgrade for free to 4K and H.265/HEVC playback capability. The G-Box Q had good specs, favourable reviews, and was at good price point when I purchased. I carefully researched the small Android “TV” boxes to try to find the best device to play back video, in a small form factor, at the best price. I recently ordered a Matricom G-Box Q Android Set Top Box on Amazon.ca. ![]()
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